Head of Customer Service Department (TSS)

Уровень дохода не указан

Опыт работы: 3–6 лет

Полная занятость

График: 5/2

Рабочие часы: 8Вечерние или ночные смены

Формат работы: на месте работодателя

Напишите телефон, чтобы работодатель мог связаться с вами

Чтобы подтвердить, что вы не робот, введите текст с картинки:
captcha
About the Company: We are a leading American company specializing in the sale of fuel cards for truck drivers across the country. Our goal is to provide customers with convenient and cost-effective solutions for managing fuel expenses. As we expand, we are seeking a Head of Customer Service Department who will coordinate the work of our customer service team and ensure a high level of support for our clients.

Responsibilities:

  • Team Coordination: Manage and organize the work of customer service specialists, monitor task completion, and ensure adherence to service standards.
  • Quality Assurance: Ensure that all specialists provide high-quality customer support, respond promptly to inquiries, and efficiently resolve issues.
  • Training and Development: Conduct training, coaching, and development programs to enhance the qualifications of customer service specialists.
  • Monitoring and Reporting: Track key performance indicators (KPIs) of the team, analyze employee performance, and provide reports to management.
  • Process Management: Improve customer service procedures and propose solutions to increase the department’s efficiency.
  • Escalation of Complex Issues: Participate in resolving complex or unique customer inquiries, assisting specialists in finding solutions.
  • Cross-Departmental Collaboration: Work with other company departments (sales, finance, logistics) to address customer issues comprehensively.

    Requirements:

  • English Proficiency: C1 level or higher.
  • Experience: 1-3 years of experience in managing a customer service team, preferably in logistics, transportation, or fuel card sales.
  • Leadership Skills: Proven experience in leading and coordinating a team, with the ability to motivate employees and achieve high results.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively with clients and within the team.
  • Organizational Skills: Ability to effectively plan, organize, and manage workflows while handling multiple tasks simultaneously.
  • Analytical Skills: Ability to analyze data, assess team performance, and make informed decisions.
  • Technical Knowledge: Experience working with CRM systems and customer service management software. Experience with regulatory documentation is a plus.

    We Offer:

  • Competitive salary.
  • Full benefits package (including health insurance and gym membership).
  • Opportunities for professional development and career growth.
  • Working hours from 7 pm till 3 am.
  • Supportive work environment and strong corporate culture.

Ключевые навыки

  • Project management
  • Проведение презентаций
  • Лид-менеджмент
  • Разработка стратегии развития
  • Работа в команде
  • Customer Experience
  • Деловая коммуникация
  • Телефонные переговоры
  • Организаторские навыки
  • Русский — C2 — В совершенстве
  • Английский — C1 — Продвинутый

Задайте вопрос работодателю

Он получит его с откликом на вакансию

Вакансия опубликована 13 января 2025 в Ташкенте

Похожие вакансии