Customer Account Executive

About Musaffa

Musaffa is a US-based Islamic fintech powerhouse transforming Shariah-compliant investing on a global scale. In just over four years, we have grown into a platform trusted by 640,000+ users across 200+ countries, with 1.2M+ app downloads and a 4.8-star average rating, offering advanced tools for halal investment screening, research, and portfolio management. Our impact speaks for itself: we have screened 140,000+ stocks and ETFs for Shariah compliance, and rank #1 worldwide in website traffic and engagement among Islamic investing platforms (Source: Similarweb).

As one of the most-visited platforms in Shariah-compliant capital markets, we are now expanding our offerings to include a seamless, ethical investing platform. Our work has been recognized by Salaam Gateway for three consecutive years as one of the Top 30 Notable Islamic Fintech companies globally. We have also become a U.S. SEC-registered Investment Adviser and secured USPTO trademark registration milestones that reflect both our credibility and our long-term vision.

At Musaffa, we don’t just hire employees — we seek visionary partners and bold innovators who share our ambition to build one of the most impactful platforms in the global fintech industry. We have never taken shortcuts or compromised our values, and we are looking for people who bring that same conviction. Together, we’re not just building a company; we’re shaping the future of halal investing.

The Role

As a Customer Account Executive at Musaffa, you'll be the primary point of contact for our users — helping them get the most out of the platform, converting them into active investors, and ensuring they receive outstanding support at every step. You'll also be a key bridge between our users and internal teams across Research & Development, Legal, and Tech.

This role requires excellent English communication skills. Your work — emails, calls, support responses, and cross-team collaboration — will be conducted in English.

What You`ll do

Client Conversion & Outreach

• Reach out to users across all stages — newly registered, research users, and inactive accounts — via phone, email, and CRM tools
• Understand each user's financial goals and guide them toward the right Musaffa product: self-directed trading or managed robo-advisory portfolio
• Walk users through account setup, KYC verification, funding, and first investment
• Manage your pipeline in the CRM — log every interaction and keep conversion progress up to date
• Hit weekly and monthly targets for activation and conversion

Email & Support

• Handle inbound user emails and support requests — respond promptly, clearly, and professionally
• Resolve account queries, platform issues, and product questions independently or by escalating to the right team
• Maintain consistently high response quality in English across all written communication

Cross-Team Collaboration

• Work closely with the R&D team to relay user feedback that informs product improvements
• Coordinate with Legal on compliance-related user queries, KYC edge cases, and regulatory questions
• Partner with the Tech team to report bugs, escalate platform issues, and communicate resolutions back to users
• Act as the voice of the customer in internal discussions — bring user pain points and patterns to the table

WHAT WE'RE LOOKING FOR

• Excellent English language skills — written and spoken — this is non-negotiable (IELTS 7.0+)
• 0–3 years of experience in sales, customer success, account management, or financial services
• Strong written communication skills — able to write professional, clear, and warm emails
• Basic understanding of investing: stocks, ETFs, portfolios, risk
• Comfortable working cross-functionally with technical, legal, and research teams
• Organised and CRM-proficient — you manage many conversations without dropping the ball
• Comfortable working US and European business hours
• Adaptive and fast learner — able to pick up new tools, processes, and product updates quickly

WHAT MUSAFFA OFFERS

• Competitive base salary + performance bonus
• Work at the intersection of global fintech, halal investing, and a fast-scaling product
• Full platform training — you'll know Musaffa inside out before your first client call
• Collaborative team environment with direct exposure to R&D, Legal, and Tech
• A clear career path as we scale operations across the globe
• A mission-driven company doing finance the right way

Required Documents:

• Curriculum Vitae (CV) (maximum 2 pages)
• A short cover note in English, explaining why this role is the right fit for you
• Copy of academic diploma or official transcript
• IELTS or TOEFL certificate: Overall score: 7.0+ (Writing: 7.0+; Speaking: 7.0+)

Kindly ensure all documents are submitted in English and clearly labeled