Receptionist

Responsibilities:

• Greet guests upon arrival and ensure smooth check-in/check-out procedures
• Handle room reservations and cancellations via phone, email, and booking systems
• Provide accurate information about hotel services, local attractions, and transportation
• Respond promptly to guest requests, complaints, and inquiries
• Process payments, invoices, and maintain accurate records in the hotel management system
• Coordinate with housekeeping and maintenance teams for guest needs
• Maintain a clean and organized reception area
• Follow hotel policies and uphold high standards of hospitality

Requirements:

• Experience in hospitality or customer service (hotel experience preferred)
• Good communication and interpersonal skills
• Proficiency in English (knowledge of other languages is an advantage)
• Confident computer skills (Hotel booking software. Booking.com E- Mexmon)
• Professional appearance and positive attitude
• Ability to multitask and work under pressure
• Reliability and punctuality

Conditions:

• Official employment according to labor law
• Shift schedule (8- hour 3 shifts – in a day)
• Stable salary - (depending on experience and interview results)
• Free meals during shifts
• Accommodation may be provided for non-local employees
• Training in service standards and company policies
• Friendly team and comfortable working environment
• Opportunities for pro